(Video) Rajya Sabha TV (RSTV) The Big Picture: Focus on Time Bound Delivery of Services

(Video) Rajya Sabha TV (RSTV) The Big Picture: Focus on Time Bound Delivery of Services

Topic: Focus on Time Bound Delivery of Services


  • M. Ramachandran, (Former Secretary, Ministry of Urban Development, GoI)
  • K.A. Badarinath, (Senior Journalist)

Topic Description:

Getting basic services should not be a struggle for the common man… This is what Vice President M Venkaiah Naidu has emphasized upon. He believes that the ultimate test of good governance is the improvement in the quality of life of the people… and the democratic governments should be close to people, be very responsive to their needs and adopt a caring and facilitative role.

Recently, while releasing a book titled “Bringing Governments and People Closer” by M Ramachandran, former secretary to Government of India, the Vice President said the expectations of the people boil down to easy, transparent, and hassle-free systems and procedures in public offices.

He suggested that essential services should be streamlined and citizen charters like the Right to Information must clearly specify the time within which any service can be availed.

He underlined the importance of reforms in governance, and said they have to be implemented in letter and spirit by all the stakeholders to bring about a transformation in people’s lives.

So what are the kind of reforms that are required in governance issues… how can procedures and processes be streamlined… and what is required to be done to have a more how can we have a more ‘trust based governance’

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Courtesy: RSTV